If your customer base is China or any other mandarin speaking country, DelSh can help you to deliver the most responsive and attentive service to your customers as:
Your Agent: DelSh allows you to accomplish a wide variety of customer service tasks without hiring additional talents. DelSh can:
- Act as first-level phone support
- Assist with customer support, Q&A, order taking, promotional campaigns, and other activities
- Answer and / or initiate calls in Mandarin or Shanghainese.
- Work directly into your CRM or database applications
- Serve as failover resources in conjunction with your existing pool of agents
Over the phone Interpretation : DelSh provides over-the-phone interpretation (OPI) services in Mandarin and Shanghainese, allowing you to overcome the language barrier in Chinese markets.
Outbound Calling : When customer outreach strategies include making outbound marketing calls, conducting market research, administering satisfaction surveys, or other business-critical phone-based tasks, DelSh can help you to reach Chinese-speaking customers without hiring additional staff.